Privacy Policy
Privacy Policy
Last updated: September 14, 2026
ViroRoom is an online home and garden store operated by Thiago Duarte Magalhães. He is responsible for the personal information processed by ViroRoom as described in this policy.
This policy explains how we collect, use, and share personal information when you visit viroroom.com, place an order, or contact us.
For privacy questions or requests, email supportviroroom@gmail.com.
Information We Collect
Depending on how you interact with our store, we collect:
• Contact information, such as your name, email address, and phone number.
• Billing and shipping addresses.
• Order information, including products purchased, payment status, delivery details, and refund requests.
• Messages you send through our contact form, chat, or email.
• Account information, if you create a customer account.
• Technical information, such as your IP address, browser, device information, pages visited, and cookie preferences.
Payment details are processed through Stripe and the payment method you select at checkout. We receive transaction information needed to manage your order, such as payment status and payment references.
How We Use Your Information
We use personal information to process orders and payments, arrange shipping, provide order updates, answer questions, and handle returns or refunds.
We also use information to maintain customer accounts, operate and protect our website, investigate suspected fraud, resolve disputes, and meet applicable accounting and legal obligations.
If you subscribe to promotional emails, we use your email address to send the communications you requested. You can unsubscribe through the link in those emails or contact us directly.
Information required to process a purchase must be provided for us to complete and deliver your order.
Legal Grounds for Processing
Where applicable, we process information to fulfill your purchase contract, comply with legal obligations, or pursue legitimate interests such as website security and customer support, taking your rights into account.
We rely on consent where required, including for optional communications or tracking technologies. You may withdraw consent without affecting processing that lawfully took place before withdrawal.
Who Receives Your Information
We share information as needed to operate the store and fulfill your requests:
• Wix: website hosting, store management, customer accounts, forms, and chat.
• Stripe and payment providers: payment processing, transaction verification, refunds, and fraud prevention.
• DSers, AliExpress, and the suppliers fulfilling your order: order processing and fulfillment.
• Shipping and delivery providers: delivery and tracking.
• Google Gmail: customer support and email communications.
• Usercentrics: cookie consent management and preference records.
For fulfillment, relevant information may include your name, shipping address, contact details, and the products ordered.
We may also disclose information when required by law or when necessary to respond to legal claims and protect rights. Some providers process information for their own purposes under their respective privacy policies.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to support functions such as shopping, security, and remembering preferences.
The cookie banner provides information and choices about the technologies covered by its settings. You can also manage cookies through your browser.
Blocking certain cookies may affect website features.
For assistance with your privacy preferences, contact supportviroroom@gmail.com.
International Processing
ViroRoom serves customers in the United States. Our service providers and fulfillment partners may process information in other countries.
The locations involved depend on the providers and suppliers used for your order.
Privacy laws in those countries may differ from those where you live. International transfers are subject to applicable data protection requirements.
How Long We Keep Information
We retain information for as long as needed for the purposes described in this policy. Retention depends on the type of information, our relationship with you, and applicable obligations.
Order and transaction records may need to be retained for accounting, tax, fraud prevention, or legal claims after an order is completed. Other information may be deleted or anonymized when it is no longer needed.
Your Privacy Rights
Depending on applicable law, you may request confirmation of processing, access, correction, deletion, anonymization, restriction, or portability of your information. You may also request information about sharing, object to certain processing, or withdraw consent.
Send requests to supportviroroom@gmail.com. We may need to verify your identity.
Some requests are subject to legal exceptions, including obligations to retain transaction records.
You may also contact the relevant data protection authority, including Brazil’s ANPD where applicable.
Security
No website, storage system, or method of transmission is completely secure. Please do not send full payment card details or other sensitive information through our contact form, chat, or email.
Changes to This Policy
We may update this policy when our practices or applicable requirements change. Updates will appear on this page with a revised date. Where required, we will provide additional notice or request consent.
Contact
ViroRoom
Operated by Thiago Duarte Magalhães
Email: supportviroroom@gmail.com
Website: https://www.viroroom.com